Table of Contents
Introduction
About Raah-e-Shifa
Raah-e-Shifa is a digital healthcare guidance and appointment coordination platform. We help patients identify a relevant medical specialist, check doctor availability, arrange appointments, and receive general direction regarding consultation, OPD, surgery guidance, and appropriate next steps.
Nature of Our Services
Our role is limited to:
- Understanding the patient’s general health concern
- Suggesting the type of specialist who may be relevant
- Sharing available doctor or hospital options
- Coordinating appointments
- Providing general healthcare awareness and treatment-direction information
Any initial discussion with the Raah-e-Shifa team is for guidance and appointment coordination only. It does not constitute medical diagnosis, treatment, prescription, or a doctor-patient relationship.
Independent Doctors and Hospitals
Doctors, clinics, laboratories, surgical facilities, and hospitals introduced through Raah-e-Shifa are independent service providers. They are not employees, agents, partners, or representatives of Raah-e-Shifa unless expressly stated in writing.
Once an appointment is confirmed, all medical discussions, examinations, diagnosis, prescriptions, procedures, surgery decisions, consent, fees, treatment plans, and follow-up care are matters directly between the patient and the relevant doctor or healthcare facility.
Medical Responsibility and Disclaimer
Raah-e-Shifa does not practise medicine and does not control or supervise the clinical decisions of doctors or hospitals.
Raah-e-Shifa does not guarantee:
- A particular diagnosis or treatment result
- The success of any medicine, procedure, or surgery
- The availability of a doctor or hospital at all times
- That a particular doctor or treatment will be suitable for every patient
- Recovery within any specific period
The treating doctor and healthcare facility remain responsible for medical assessment, informed consent, prescriptions, treatment, surgery, patient safety, and clinical outcomes.
To the maximum extent permitted by applicable law, Raah-e-Shifa will not be responsible for loss, injury, complication, delay, misdiagnosis, treatment outcome, professional negligence, hospital service, medicine reaction, surgical result, or any other clinical matter arising from services independently provided by a doctor, hospital, laboratory, pharmacy, or other healthcare provider.
Nothing in these Terms excludes liability that cannot legally be excluded, including liability arising directly from Raah-e-Shifa’s own fraud, wilful misconduct, or proven negligence.
No Emergency Services
Raah-e-Shifa is not an emergency medical service.
For severe pain, breathing difficulty, unconsciousness, heavy bleeding, chest pain, stroke symptoms, pregnancy emergencies, serious injury, or any life-threatening condition, contact the nearest emergency department or local emergency service immediately. Do not wait for a website response, callback, or appointment confirmation.
Patient Responsibilities
You agree to:
- Provide accurate and complete information
- Inform the doctor about relevant medical history, allergies, medicines, and previous treatment
- Verify the doctor, hospital, fees, and treatment details before proceeding
- Attend appointments on time
- Seek emergency care when required
- Follow the treating doctor’s instructions responsibly
- Obtain an independent second opinion where necessary
Raah-e-Shifa is not responsible for consequences resulting from incomplete, inaccurate, misleading, or withheld information provided by a patient.
Appointment Availability
Appointment requests are subject to doctor schedules, hospital availability, location, and confirmation.
Submitting a form, WhatsApp message, or telephone request does not automatically confirm an appointment. An appointment is confirmed only after confirmation by Raah-e-Shifa, the doctor, or the relevant facility.
Doctors may reschedule, delay, or cancel appointments due to emergencies or operational reasons. We will make reasonable efforts to inform the patient and assist with an alternative appointment.
Fees and Payments
Consultation, hospital, investigation, procedure, surgery, medicine, and other healthcare charges may be determined by the relevant doctor or facility.
Where Raah-e-Shifa collects an appointment or service-related payment, the amount, purpose, refund conditions, and applicable charges will be communicated before payment.
Payments made directly to a doctor, hospital, laboratory, pharmacy, or other provider are governed by that provider’s own billing and refund policies.
Health Information and Website Content
Health articles, videos, social-media posts, FAQs, and other content published by Raah-e-Shifa are for general awareness only. They should not be treated as personalised medical advice or used to self-diagnose, self-medicate, delay treatment, or replace an examination by a qualified medical practitioner.
Communication Consent
By sharing your telephone number, WhatsApp number, email address, or other contact details, you authorise Raah-e-Shifa to contact you regarding:
- Your health concern
- Doctor availability
- Appointment confirmation
- Follow-up coordination
- Service updates
- Relevant healthcare information
You may request that non-essential promotional communication be stopped at any time.
Prohibited Use
You must not:
- Submit false patient or identity information
- Impersonate another person
- Harass doctors, staff, or other users
- Misuse appointment systems
- Attempt unauthorised access to the website or data
- Copy or commercially exploit website content without permission
- Use the platform for unlawful, fraudulent, or harmful purposes
Intellectual Property
The Raah-e-Shifa name, logo, website design, written content, graphics, videos, and other original material belong to Raah-e-Shifa or are used with permission. They may not be copied, modified, reproduced, or commercially used without prior written approval.
Third-Party Services and Links
Our website may contain links or references to doctors, hospitals, laboratories, payment providers, social-media platforms, or other third parties. Raah-e-Shifa does not control their websites, privacy practices, availability, pricing, or services.
Use of third-party services is subject to their own terms and policies.
Limitation of Liability
To the extent permitted by law, Raah-e-Shifa will not be liable for indirect, incidental, consequential, or special loss arising from:
- Clinical services provided by independent healthcare providers
- Appointment delays or cancellations
- Reliance on general educational content
- Third-party websites or systems
- Internet, telephone, or technical interruptions
- Events outside our reasonable control
Changes to These Terms
We may update these Terms from time to time. The revised version will be published on this page with an updated date. Continued use of the platform after an update means you accept the revised Terms.
Governing Law
These Terms will be governed by the applicable laws of Pakistan. Any dispute will be subject to the jurisdiction of the competent courts in Karachi, Sindh, unless applicable law requires otherwise.
Contact Us
For privacy questions, correction requests, deletion requests, or complaints, contact:
Questions about your privacy?
Karachi, Sindh 75400, Pakistan • info@raaheshifa.com
