Table of Contents
Introduction
Raah-e-Shifa respects your privacy and understands that health-related information is personal and sensitive. This Privacy Policy explains what information we collect, why we collect it, how it may be used or shared, and the choices available to you.
Information We Collect
Depending on how you use our platform, we may collect:
Personal Information
- Full name
- Age or date of birth
- Gender, where relevant
- City and location
- Phone or WhatsApp number
- Email address
Health-Related Information
- General health concern
- Symptoms shared by you
- Preferred specialist
- Appointment requirements
- Relevant medical history or reports voluntarily provided by you
Depending on how you use our platform, we may collect:
Technical Information
When you use our website, we may receive:
- IP address
- Browser and device information
- Pages visited
- Date and time of access
- Cookies and basic website analytics
How We Use Your Information
We may use your information to:
- Understand your request
- Help identify a relevant specialist
- Check doctor availability
- Arrange and confirm appointments
- Communicate with doctors or hospitals where necessary
- Provide patient support and follow-up coordination
- Respond to questions and complaints
- Improve our website and services
- Maintain records, security, and prevent misuse
- Comply with applicable legal requirements
Sharing of Information
We may share only the information reasonably necessary with:
- The doctor selected or suggested for your concern
- The relevant hospital, clinic, or healthcare facility
- Authorised Raah-e-Shifa team members
- Technology, hosting, communication, analytics, or payment service providers
- Government, regulatory, or law-enforcement authorities where legally required
We do not sell patients’ personal or health information to advertisers or unrelated third parties.
Doctors and hospitals may maintain separate medical records and privacy practices. Once your information is shared with or collected directly by them, their own policies and professional obligations will apply.
Your Consent
By voluntarily submitting your information, contacting our team, or requesting an appointment, you consent to the collection and use of your information for the purposes described in this Policy.
Where information relates to another person, you confirm that you have permission to share it.
Confidentiality and Data Security
We take reasonable administrative, organisational, and technical measures to protect information from unauthorised access, misuse, alteration, loss, or disclosure.
However, no website, mobile communication, email, WhatsApp transmission, or digital storage system can be guaranteed to be completely secure. You share information electronically at your own reasonable risk.
Data Retention
We retain information only for as long as reasonably necessary to:
- Process and coordinate appointments
- Provide support and follow-up
- Maintain operational and transaction records
- Resolve complaints
- Meet legal or regulatory requirements
Information that is no longer required may be deleted, anonymised, or securely archived.
Your Rights & Choices
You may contact us to request:
- Access to information held by Raah-e-Shifa
- Correction of inaccurate information
- Deletion of information that is no longer required
- Withdrawal from promotional communication
- Clarification regarding how your information was used or shared
Some information may need to be retained where required for legitimate operational, legal, complaint-handling, fraud-prevention, or record-keeping purposes.
Cookies and Analytics
Our website may use cookies or similar technologies to:
- Keep the website functioning properly
- Understand website traffic
- Improve user experience
- Remember basic preferences
- Detect security issues
You may restrict cookies through your browser settings, although some website features may not function correctly.
Children and Minors
Where services are requested for a child or minor, information should be provided by a parent, legal guardian, or authorised adult.
Raah-e-Shifa does not intentionally request unnecessary personal information directly from children.
Marketing Communication
With your permission, we may send healthcare-awareness content, service information, or updates through WhatsApp, SMS, telephone, or email.
You may opt out of non-essential marketing communication at any time. Appointment, safety, transaction, and service-related messages may still be sent where necessary.
Photographs, Videos, and Testimonials
We will seek appropriate consent before publicly using identifiable patient photographs, videos, medical stories, or testimonials for awareness or promotional purposes.
Consent may be withdrawn for future use, subject to material already lawfully published or produced.
Third-Party Websites
Our website may link to third-party websites or social-media platforms. We are not responsible for their privacy practices, content, or security. You should review their privacy policies before sharing information.
Changes to This Privacy Policy
We may revise this Privacy Policy when our services, systems, or legal requirements change. Updated versions will be published on this page with a revised effective date.
Contact Us
For privacy questions, correction requests, deletion requests, or complaints, contact:
Questions about your privacy?
Karachi, Sindh 75400, Pakistan • info@raaheshifa.com
